An initiative of the Western Reserve Area Agency on Aging. Assistance is available to older adults (60 and over), adults with disabilities and their families/caregivers to address their needs in a community setting.

We fulfill this work through one or more of the following services:

• Benefits Assistance – Our case managers assist the client and/or their family members in identifying public benefits they are eligible to receive.  Further, we help with the application, enrollment, and follow-up processes to troubleshoot common issues.  Benefit examples include; Medicare/Medicaid, Supplemental Nutrition Assistance Program (SNAP), Home Energy Assistance Program (HEAP), Homestead Exemption, and potential assistance with Medicare costs.
• Specialized Information and Assistance – This phone-based service acts as a gatekeeper to all LCOOA services in addition to linking callers to other appropriate resources in the community.
• Options Counseling – This community-based, client-driven voluntary service pairs an Options Counselor with clients and their families/caregivers.  The Counselors help to identify needs, build on strengths, educate about available programs and services, ultimately facilitating entry into the services or programs the client selects.

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If you need more information or would like to set up an appointment, please provide information below and one of our case managers will be in touch with you shortly.