Privacy policy

Privacy Policy — Lorain County Office on Aging (LCOOA)

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Last Updated: April 30, 2026

Who We Are The Lorain County Office on Aging (LCOOA) is a nonprofit organization dedicated to supporting, advocating for, and empowering seniors in Lorain County, Ohio. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. 

Information We Collect We use cookies to improve website functionality and your browsing experience. You may adjust your cookie settings at any time through your browser preferences. We may collect your personal information such as your name, email address, phone number, and mailing address when you contact us, sign up for services, or make a donation through our Bloomerang donation portal. 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use our Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through our Services including from your device when you purchase our Senior Years Newspaper or  visit our websites, and through the use of cookies and similar technologies;

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person that is connected to you. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information which includes your Senior Years Monthly New Subscription and your past transactions. through Stripe which is the payment server we use for this service.
  • Communications with us including the information you include in communications with us, for example, each time you have a conversation over the phone with one of our staff members it is documented with your consent.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with our Services, including how and when you interact with or use our Services.

How We Use Your Information

We use your information solely to provide services, process donations, send program updates or for our Senior Years Newsletter, and to respond to inquiries. We do not sell, rent, or share your personal information with third parties for marketing purposes. Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve our Services. We use your personal information to provide you with Services, and to fulfill your Senior Years Newspaper orders. This may include using your personal information to better tailor and improve our Services to you and others in the elderly community of  Lorain County.
  • Security and Fraud Prevention. We use your personal information to authenticate your account
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. 
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We do not sell or share your personal information for commercial purposes. However, there are circumstances where we may have to share your information to third parties for legitimate purposes subject to this Privacy Policy. Such  may include:

  • Legal and Safety Obligations: We may disclose personal information to law enforcement agencies or Adult Protective Services when required by law or when necessary to protect the health, safety, or welfare of a senior — including situations involving suspected elder abuse, neglect, or the need for a wellness check.
  • Benefits and Service Coordination: Our Case Managers may use and share client information with authorized agencies and service providers — such as insurance companies, the Ohio Benefits system (food stamps/SNAP), Medicaid, and other benefit programs — solely for the purpose of connecting clients with the assistance and resources they need.
  • Legal Compliance: We may disclose information as required by applicable federal, state, or local law, court order, or government regulation.

We only disclose the minimum information necessary and always in the best interest of the individuals we serve.

Donation Processing Donations are processed securely through Bloomerang. Please review Bloomerang's privacy policy at bloomerang.co for details on how donation data is handled.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you have access to the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or Services or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call  440-326-4800 or email us at kpowers@lcooa.org or contact us by mail at 534 Abbe Rd S, Elyria, OH 44035